Welcome to FSGenesis!

Customer Service


*NEW WEBSITE!!!*

You may have noticed our new look! We are excited about the new look and functionality of this new site, and hope you will enjoy the added convenience of finding products and fast checkout. All email addresses have been transferred from the old site, but you will need to go through the "forgot my password" process to log in because all passwords have been reset.

Because we have shifted to this new site, some of you will notice that previous purchases are not available in your accounts. For more information on obtaining access to purhcases from the old site, please visit our FAQs. Thank you for your patience and help as we transition to this more user friendly site!

Privacy & Security

See our Privacy Policy

Returns & Replacements

We do not offer returns for software downloads. If you have a problem with a download or installation, please visit our FAQs.

Ordering and Downloads

To place an order, view the item you are interested in, and press "Add to Cart." You can then Proceed to Checkout and place your order by following the steps described. Once an order is placed, it cannot be returned, so please verify your order before placing it. After purchase, most items have a limit of 10 downloads. This limit is meant to prevent abuse, not to inconvenience customers. If you have issues with your download, and run out of links, please contact us and we will work with you on this problem. Customers who choose to dispute payments rather than contacting us to resolve concerns will be banned from FSGenesis.com, and all previous purchases will be made unavailable. Fraud in any form will be reported to the authorities, and offenders will be prosecuted to the fullest extent of the law.

Payment, Pricing & Promotions

We currently accept PayPal and all major credit cards. Please select your payment of choice in the payments section of the checkout process. Most promotions are available for a limited time, and the promotional price will only be honored during the that time as the prices are listed on the website.

Viewing Orders

From the "My Account" menu found here you will find your order history by clicking on "Order History" on the left hand side of the page, or by visiting this page after logging in.

Updating Account Information

After logging into your account, click on the "My Account" button at the top of the page. From this page, you can manage all account information.
To change your email address or password, click on "Account / Password" on the list on the left side.
To change your address, click on "Address Book" on the left hand side. Then click the edit button under the address you wish to edit.

Shipping & Delivery

Currently, all items are available for download only. In the future FSGenesis may add items that will require shipping. If shipping becomes available, details will be provided here.