May 20th, 2016
We have corrected the problem with our e-mail and support form. If you have recently e-mailed us or submitted a support ticket and have not received a reply, please submit a new ticket and we'll do our best to address your question as soon as possible.
Note that we typically receive several support inquiries so please check the FAQs
for a solution before contacting us.
Be sure to include the following information with your inquiry. This helps us to look up your account and order information quickly. If you don't provide it, we will have to request it which will delay a solution to your problem. Inquiries received without the following information will have a low priority and may not receive a timely reply.
- - First Name
- - Last Name
- - E-mail address from your FSGenesis.com Account
- - Order Number (if applicable)
- - Product title and/or SKU number you have a question about
- - Your question or inquiry